Digital Personal Data Protection & Privacy Policy
Governs personal data collected through website inquiry dockets, assistant consultations, and digital channels.
1. Corporate Privacy Commitment
Soul Space Infrastructure (“the Company”, “we”, “us”) respects the absolute confidentiality of every prospective property buyer, architectural client, and visitor. In full compliance with India’s Digital Personal Data Protection Act, 2023 (DPDPA 2023) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, this Privacy Policy outlines how client information is collected, safeguarded, and utilized.
2. Categories of Information We Collect
When you engage with our platform, request an architectural monograph, or book an exclusive private enclave tour, we may collect:
- Personal Identifiers: Full name, primary telephone number, email address, and city of residence.
- Project Preferences: Preferred residential typology (e.g. 4BHK Farmhouse Villa, Penthouse, Commercial Workspace), target handover timeframe, and custom civil engineering briefs.
- Automated Assistant Interactions: Queries and messages submitted to our digital architectural assistant desk (“Infra”) to deliver pertinent project specifications.
- Technical Browsing Data: Anonymized browser metadata, device characteristics, and IP addresses utilized strictly for cyber security auditing and interface optimization.
3. Purpose and Legal Basis for Processing
Your information is processed strictly based on your affirmative request and legitimate commercial interest:
- Facilitating scheduled on-site inspections and private walkthroughs at our project locations in and around Coimbatore.
- Transmitting verified architectural elevations, master plans, pricing structures, and DTCP/TNRERA documentation directly to your communication channels.
- Maintaining statutory lead records, customer relationship records, and legal audit compliance under real estate commercial regulations.
4. Communication Consent & TRAI DND Overrides
By submitting an inquiry or providing your phone number on this platform, you explicitly grant consent to authorized representatives of Soul Space Infrastructure to contact you via telephone call, Short Message Service (SMS), or WhatsApp regarding your specific property inquiry. This express consent operates as an override to any National Do Not Call (NDNC) or Telecom Regulatory Authority of India (TRAI) commercial DND registry for the sole purpose of servicing your inquiry.
5. Strict Non-Disclosure & Security Protocol
Soul Space Infrastructure enforces a Zero Third-Party Resale Guarantee. We never sell, lease, trade, or distribute client contact registries to external marketing brokers, advertising networks, or data brokers. Data is accessible solely to authorized company directors and assigned architectural sales consultants.
6. Your Rights Under DPDPA 2023
In accordance with the Digital Personal Data Protection Act, 2023, you hold the right to:
- Request a summary of personal information maintained in your client docket.
- Request rectification of inaccurate contact details.
- Withdraw consent or request permanent deletion of your inquiry data from our CRM registry.
7. Designated Grievance Redressal Officer
For data access, rectification, or withdrawal requests, contact our designated Data Grievance Cell: